Kenji Omori Massage Therapy: Important Policies & Procedures

Privacy Policy

All information gathered is confidential and purely to understand the client’s history as it pertains to the therapy they require.

24-Hour Cancellation & Late Policy

Clients are obligated to contact Kenji 24 hours in advance for cancelations. If 24 hours is not given, then the client must pay full price for the session they missed. If a client arrives late to a session, they will receive treatment during the remaining time and will have to pay for the full session.

Illness

If you are suffering from any sort of illness, especially those which are transferable, Kenji asks that you do not enter the center. In the event of a surprise illness, Kenji will be happy to refund or reschedule your session, even without 24-hour notice, with the presentation of a valid medical note.

Receipts

Kenji provides receipts for every service he extends to his clients so that they may submit it to their insurance company.

Gift Certificates

Gift certificates are non-refundable, non-transferrable and have no cash value. Please present your gift certificate in advance of treatment and confirm your gift certificate at the time of booking. All gift certificates are valid for two years after purchase, as indicated on the certificate itself.